{"id":3583,"date":"2026-08-18T09:39:28","date_gmt":"2026-08-18T09:39:28","guid":{"rendered":"https:\/\/alertiqa.co\/?page_id=3583"},"modified":"2026-10-09T10:05:37","modified_gmt":"2026-10-09T10:05:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alertiqa.co\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0627\u0644\u0627\u0633\u062a\u0631\u062c\u0627\u0639"},"content":{"rendered":"\n<style>\n.alertiqa-returns {\n  --ar-bg: #faf7f1;\n  --ar-text: #292929;\n  --ar-muted: #666;\n  --ar-gold: #ac8750;\n  --ar-border: #e8dfd1;\n  direction: ltr;\n  text-align: start;\n  background: var(--ar-bg);\n  color: var(--ar-text);\n  font-family: inherit;\n  line-height: 1.8;\n}\n\n.alertiqa-returns,\n.alertiqa-returns * {\n  box-sizing: border-box;\n}\n\n.alertiqa-returns h1,\n.alertiqa-returns h2,\n.alertiqa-returns h3,\n.alertiqa-returns p {\n  margin: 0;\n  color: 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.alertiqa-returns,\nbody.rtl .alertiqa-returns,\n.alertiqa-returns[dir=\"rtl\"] {\n  direction: rtl;\n}\n\n\/* Tablet *\/\n@media (max-width: 900px) {\n  .ar-hero-grid,\n  .ar-image-grid {\n    gap: 24px;\n  }\n\n  .ar-panel {\n    padding: 22px;\n  }\n}\n\n\/* Mobile *\/\n@media (max-width: 640px) {\n  .ar-container {\n    padding-inline: 18px;\n  }\n\n  .ar-hero-grid,\n  .ar-image-grid,\n  .ar-items,\n  .ar-panel-grid {\n    grid-template-columns: 1fr;\n  }\n\n  .ar-hero-grid {\n    padding-block: 32px;\n    gap: 24px;\n  }\n\n  .ar-hero-image {\n    aspect-ratio: 3 \/ 2;\n  }\n\n  .ar-summary {\n    grid-template-columns: 1fr;\n    gap: 12px;\n    margin-top: 24px;\n  }\n\n  .ar-summary-card {\n    padding: 20px;\n  }\n\n  .ar-section {\n    padding-block: 30px;\n  }\n\n  .ar-panel-grid {\n    padding-bottom: 30px;\n  }\n\n  .ar-contact {\n    padding: 26px 22px;\n  }\n\n  .ar-contact-links {\n    flex-direction: column;\n    gap: 10px;\n  }\n}\n<\/style>\n\n<div class=\"alertiqa-returns\">\n\n  <!-- Introduction -->\n  <header class=\"ar-hero\">\n    <div class=\"ar-container ar-hero-grid\">\n\n      <div>\n        <span class=\"ar-eyebrow\">ALERTIQA \u2014 CUSTOMER INFORMATION<\/span>\n\n        <h1>Return &amp; Exchange Policy<\/h1>\n\n        <p>\n          At Alertiqa Premium Trading Co. Ltd., we are committed\n          to providing high-quality products and excellent\n          customer service. Please read the following Return\n          and Exchange Policy carefully before completing\n          your purchase.\n        <\/p>\n\n        <div class=\"ar-hero-line\" aria-hidden=\"true\"><\/div>\n      <\/div>\n\n      <img data-recalc-dims=\"1\"\n        class=\"ar-hero-image\"\n        src=\"https:\/\/i0.wp.com\/alertiqa.co\/wp-content\/uploads\/2026\/10\/file_0000000047108211bc8c02169f46c294.png?resize=980%2C653&#038;ssl=1\"\n        alt=\"Unopened tile cartons stored on pallets in an organized warehouse\"\n        width=\"980\"\n        height=\"653\"\n        fetchpriority=\"high\"\n        decoding=\"async\"\n      >\n\n    <\/div>\n  <\/header>\n\n  <div class=\"ar-container\">\n\n    <!-- Policy highlights -->\n    <div class=\"ar-summary\" aria-label=\"Return policy highlights\">\n\n      <div class=\"ar-summary-card\">\n        <span class=\"ar-summary-value\">30 Days<\/span>\n        <p>\n          Maximum return period from the invoice date,\n          subject to the conditions below.\n        <\/p>\n      <\/div>\n\n      <div class=\"ar-summary-card\">\n        <span class=\"ar-summary-value\">10% Fee<\/span>\n        <p>\n          Restocking and handling fee on approved returns,\n          unless the stated exemption applies.\n        <\/p>\n      <\/div>\n\n      <div class=\"ar-summary-card\">\n        <span class=\"ar-summary-value\">Original Packaging<\/span>\n        <p>\n          Products must be returned in their complete,\n          unopened original packaging.\n        <\/p>\n      <\/div>\n\n    <\/div>\n\n    <div class=\"ar-note\">\n      <strong>Two-day fee exemption:<\/strong>\n      The 10% restocking fee will not apply if the return\n      request is made within two days of the invoice date\n      and the products have not been collected or dispatched\n      from our warehouse.\n    <\/div>\n\n    <!-- Return conditions -->\n    <section class=\"ar-section\">\n      <div class=\"ar-image-grid\">\n\n        <div>\n          <h2>Return Conditions<\/h2>\n\n          <ul>\n            <li>\n              Customers may return unused excess quantities\n              within a maximum of <strong>30 days from the\n              invoice date<\/strong>, provided that the products\n              meet all the return conditions stated below.\n            <\/li>\n\n            <li>\n              Approved returns are subject to a\n              <strong>10% restocking and handling fee<\/strong>.\n              The customer will receive a refund equal to\n              <strong>90% of the returned products\u2019 value<\/strong>.\n            <\/li>\n\n            <li>\n              The 10% restocking fee will not apply if the return\n              request is made within two days of the invoice date\n              and the products have not been collected or\n              dispatched from our warehouse.\n            <\/li>\n\n            <li>\n              Returned products must be unused, undamaged,\n              and in resalable condition.\n            <\/li>\n\n            <li>\n              Products must be returned in their complete,\n              unopened original packaging.\n            <\/li>\n\n            <li>\n              The original invoice or proof of purchase must\n              be presented with every return request.\n            <\/li>\n\n            <li>\n              Alertiqa Premium Trading Co. Ltd. reserves the\n              right to refuse any return that does not comply\n              with this policy or the required return procedures.\n            <\/li>\n          <\/ul>\n        <\/div>\n\n        <div>\n          <img data-recalc-dims=\"1\"\n            class=\"ar-section-image\"\n            src=\"https:\/\/i0.wp.com\/alertiqa.co\/wp-content\/uploads\/2026\/10\/file_00000000a0c482119233d6eb0fe15572.png?resize=980%2C653&#038;ssl=1\"\n            alt=\"Inspection of a closed tile carton with purchase paperwork\"\n            width=\"980\"\n            height=\"653\"\n            loading=\"lazy\"\n            decoding=\"async\"\n          >\n          <span class=\"ar-photo-label\">\n            Illustrative image of packaging inspection.\n          <\/span>\n        <\/div>\n\n      <\/div>\n    <\/section>\n\n    <!-- Non-returnable products -->\n    <section class=\"ar-section\">\n\n      <h2>Non-Returnable Products<\/h2>\n\n      <p>\n        The following products cannot be returned or exchanged:\n      <\/p>\n\n      <ul class=\"ar-items\">\n\n        <li>\n          <h3>Opened Cartons<\/h3>\n          <p>\n            Opened cartons of ceramic tiles, porcelain tiles,\n            marble, granite, or natural stone.\n          <\/p>\n        <\/li>\n\n        <li>\n          <h3>Custom-Cut Products<\/h3>\n          <p>\n            Custom-cut ceramic, porcelain, marble,\n            or other products.\n          <\/p>\n        <\/li>\n\n        <li>\n          <h3>Products Prepared to Your Specifications<\/h3>\n          <p>\n            Products manufactured, modified, or prepared\n            according to the customer\u2019s requested dimensions\n            or specifications.\n          <\/p>\n        <\/li>\n\n        <li>\n          <h3>Clearance and Discounted Products<\/h3>\n          <p>\n            Clearance, promotional, or specially discounted\n            products, unless otherwise agreed in writing.\n          <\/p>\n        <\/li>\n\n        <li>\n          <h3>Installed or Used Products<\/h3>\n          <p>\n            Installed or previously used products.\n          <\/p>\n        <\/li>\n\n        <li>\n          <h3>Damage Caused After Supply<\/h3>\n          <p>\n            Products damaged due to transportation, improper\n            storage, handling, or installation by the customer\n            or a third party.\n          <\/p>\n        <\/li>\n\n      <\/ul>\n\n    <\/section>\n\n    <!-- Claims and refunds -->\n    <div class=\"ar-panel-grid\">\n\n      <section class=\"ar-panel\">\n        <h2>Claims After Installation<\/h2>\n\n        <p>\n          Any claim submitted after a product has been\n          installed will be rejected.\n        <\/p>\n\n        <p>\n          Installation of a product is considered confirmation\n          that the customer has inspected and accepted its\n          condition, dimensions, quantity, color, shade,\n          pattern, and overall appearance.\n        <\/p>\n\n        <p>\n          Installation costs, removal costs, labor charges,\n          and any related expenses are not covered by this\n          Return and Exchange Policy.\n        <\/p>\n      <\/section>\n\n      <section class=\"ar-panel\">\n        <h2>Refund Method and Processing Time<\/h2>\n\n        <p>\n          Approved refunds will be processed using the\n          applicable payment method.\n        <\/p>\n\n        <p>\n          If the original payment was made by bank transfer\n          or credit\/debit card, the refund may take up to\n          <strong>30 business days<\/strong> after the return\n          process has been completed and approved.\n        <\/p>\n\n        <p>\n          Processing times may also vary depending on the\n          customer\u2019s bank or card provider.\n        <\/p>\n\n        <p>\n          Delivery, collection, shipping, installation,\n          and handling fees are non-refundable.\n        <\/p>\n      <\/section>\n\n    <\/div>\n\n    <!-- Inspection -->\n    <section class=\"ar-section\">\n      <div class=\"ar-image-grid\">\n\n        <div>\n          <h2>Product Inspection<\/h2>\n\n          <p>\n            The customer is responsible for inspecting the\n            products before signing the delivery note or\n            collecting them from our warehouse.\n          <\/p>\n\n          <p>The customer must confirm:<\/p>\n\n          <ul>\n            <li>The condition and quality of the products.<\/li>\n            <li>The quantities received.<\/li>\n            <li>The colors, shades, patterns, and sizes.<\/li>\n            <li>\n              That the supplied products match the invoice\n              and order details.\n            <\/li>\n          <\/ul>\n\n          <div class=\"ar-note\">\n            The customer\u2019s signature on the delivery note\n            confirms that the products were received in\n            good condition and in the correct quantities.\n          <\/div>\n        <\/div>\n\n        <div>\n          <img data-recalc-dims=\"1\"\n            class=\"ar-section-image\"\n            src=\"https:\/\/i0.wp.com\/alertiqa.co\/wp-content\/uploads\/2026\/10\/file_000000002b2c821196f340077258b641-1.png?resize=980%2C653&#038;ssl=1\"\n            alt=\"A beige tile being inspected before installation\"\n            width=\"980\"\n            height=\"653\"\n            loading=\"lazy\"\n            decoding=\"async\"\n          >\n          <span class=\"ar-photo-label\">\n            Illustrative image of tile inspection.\n          <\/span>\n        <\/div>\n\n      <\/div>\n    <\/section>\n\n    <!-- Natural variations -->\n    <section class=\"ar-section\">\n      <h2>Natural Variations<\/h2>\n\n      <p>\n        Marble, granite, natural stone, ceramic, and porcelain\n        products may naturally vary in color, shade, pattern,\n        texture, and veining.\n      <\/p>\n\n      <p>\n        Minor shade differences may also occur between\n        different production batches. Such natural variations\n        are not considered manufacturing defects and do not\n        qualify the products for return or exchange.\n      <\/p>\n    <\/section>\n\n    <!-- Installation recommendations -->\n    <section class=\"ar-section\">\n      <h2>Recommendations Before Installation<\/h2>\n\n      <p>\n        Before installation, we strongly recommend that customers:\n      <\/p>\n\n      <ul>\n        <li>Inspect all products carefully.<\/li>\n\n        <li>\n          Arrange and compare the pieces to achieve a balanced\n          distribution of colors, patterns, and natural variations.\n        <\/li>\n\n        <li>\n          Confirm that the quantities are sufficient for\n          the complete installation.\n        <\/li>\n\n        <li>\n          Order approximately <strong>10% additional material<\/strong>\n          to cover cutting, breakage, installation requirements,\n          and possible future maintenance.\n        <\/li>\n      <\/ul>\n    <\/section>\n\n    <!-- Contact -->\n    <aside class=\"ar-contact\">\n\n      <h2>Need Help?<\/h2>\n\n      <p>\n        For questions regarding returns or exchanges, please\n        contact us before returning any products:\n      <\/p>\n\n      <div class=\"ar-contact-links\">\n        <a href=\"mailto:info@alertiqa.co\">\n          Email: info@alertiqa.co\n        <\/a>\n\n        <a href=\"https:\/\/wa.me\/966500697672\" target=\"_blank\" rel=\"noopener noreferrer\">\n          WhatsApp: <bdi>+966 50 069 7672<\/bdi>\n        <\/a>\n      <\/div>\n\n      <a class=\"ar-button\" href=\"https:\/\/wa.me\/966500697672\" target=\"_blank\" rel=\"noopener noreferrer\">\n        Contact Us on WhatsApp\n      <\/a>\n\n    <\/aside>\n\n    <!-- Acceptance -->\n    <div class=\"ar-acceptance\">\n      By completing your purchase, collecting the products,\n      accepting delivery, or signing the delivery note,\n      you confirm that you have read and accepted this\n      Return and Exchange Policy.\n    <\/div>\n\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>ALERTIQA \u2014 CUSTOMER INFORMATION Return &amp; Exchange Policy At Alertiqa Premium Trading Co. Ltd., we are committed to providing high-quality products and excellent customer service. Please read the following Return and Exchange Policy carefully before completing your purchase. 30 Days Maximum return period from the invoice date, subject to the conditions below. 10% Fee Restocking [&hellip;]<\/p>\n","protected":false},"author":257909455,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_wpcom_ai_launchpad_about_page":false,"_wpcom_ai_launchpad_gallery_page":false,"_wpcom_ai_launchpad_contact_page":false,"_wpcom_ai_launchpad_events_page":false,"_wpcom_ai_launchpad_video_page":false,"_wpcom_ai_launchpad_portfolio_piece":false,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"footnotes":""},"class_list":["post-3583","page","type-page","status-publish","hentry"],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"jetpack_shortlink":"https:\/\/wp.me\/Pg9q9E-VN","jetpack-related-posts":[{"id":2448,"url":"https:\/\/alertiqa.co\/ar\/who-we-are\/","url_meta":{"origin":3583,"position":0},"title":"\u0645\u0646 \u0646\u062d\u0646","author":"ALERTiQA TILE SHOP","date":"2026-08-07","format":false,"excerpt":"ABOUT US Building Beautiful Spaces with Premium Quality Premium tiles, mosaics, marble, sanitary ware, washbasins, and bathroom solutions for your project. Explore Our Product Range Welcome to ALERTIQA Welcome to Alertiqa Premium Trading Ltd. Co., your trusted destination for premium ceramic tiles, porcelain, mosaics, marble, sanitary ware, washbasins, and bathroom\u2026","rel":"","context":"\u062a\u062f\u0648\u064a\u0646\u0629 \u0645\u0634\u0627\u0628\u0647\u0629","block_context":{"text":"\u062a\u062f\u0648\u064a\u0646\u0629 \u0645\u0634\u0627\u0628\u0647\u0629","link":""},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":329,"url":"https:\/\/alertiqa.co\/ar\/contact-us\/","url_meta":{"origin":3583,"position":1},"title":"\u0627\u062a\u0635\u0644 \u0628\u0646\u0627","author":"ALERTiQA TILE SHOP","date":"2025-09-14","format":false,"excerpt":"Contact Us Get in touch with our team. 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